Shipping Policy

SHIPPING POLICY

Last updated: April 2026

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Processing Time

All orders are processed within 1-2 business days, Monday to Friday. Orders placed on weekends or bank holidays will be processed the following business day. Please note delivery estimates are not guaranteed dates and may vary by location.

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United Kingdom

Orders under £40.99 — £3.99 Standard Delivery (3-5 business days)

Orders £40.99 and over — Free Standard Delivery (3-5 business days)

Express Delivery — £6.99 (1-2 business days)

 

Orders are shipped via Royal Mail. We may also use DPD, Evri or DHL at our discretion.

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United States

Orders under $50 — $7.99 Standard Delivery (3-5 business days)

Orders $50 and over — Free Standard Delivery (3-5 business days)

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Europe

All orders — £5.99 Standard Delivery (3-5 business days)

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International — Rest of World

All orders — calculated at checkout. Standard Delivery (7-10 business days). We ship to most countries worldwide including Australia, Canada, UAE, Singapore, New Zealand, South Africa, Japan and more.

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Tracking

Once your order has been dispatched you will receive a confirmation email with your tracking information. You can also track your order at any time via our Track Order page.

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Customs & Import Duties

For international orders, customs duties and import taxes may apply and are the responsibility of the customer. Rootelle is not responsible for delays caused by customs processing.

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Delayed or Lost Orders

If your order has not arrived within the estimated delivery window please contact us at hello@rootellecare.com and we will investigate immediately.

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Contact

hello@rootellecare.com — we aim to respond within 24 hours Monday to Friday. 🌿